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About Us

"The Original Inflight Concessionaire"

Inflight Sales Group (ISG) is the “original inflight concessionaire” with our roots going back to 1982. Since then, we have been providing a wide spectrum of best-in-class inflight retail solutions that make us highly-valued and preferred partners to our customers: 

  • Innovative multi-channel duty free and buy-on-board programs
  • Targeted Home delivery and pre-order services
  • High-yielding strategic and tactical marketing services and campaigns
  • Customized and exciting crew engagement and training programs
  • Efficient operations, warehousing and inventory management services
  • State-of-the-art technology solutions
Founded by CEO Jean-Marcel Rouff, we initially focused on exclusive distributorship of duty free products from leading suppliers to airlines in North and South America, and Asia. The company further expanded into the duty free concession business, adding Pan American World Airlines as its first customer in 1986. At that time, ISG was the only airline duty free concessionaire in the world.

Today, building upon 30 years of experience, ISG is proud to be the leading concessionaire in the airline duty free business, serving 34 airlines worldwide with offices and warehouses on 4 continents and more than 200 employees.

In recognition of ISG’s strong relationship with suppliers worldwide, our extensive and in-depth knowledge of the airline travel retail business, and a proven track record of delivering increased ancillary revenues and profitability to our airline partners, we have been winners of multiple industry awards over the years.

Our vision is to consistently deliver revenues and profits to our airline partners through customised duty free retail programs, on the basis of transparent, sustainable and innovative services and practices.
"At our core is a commitment to provide real value for our customers through innovative solutions and most importantly financial growth." - CEO Jean-Marcel Rouff