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JEAN-MARCEL ROUFF   |   Chairman & CEO
Jean-Marcel Rouff was the founder of Inflight Sales Group’s predecessor (IDFS) in 1982. Understanding that there was a clear opportunity up in the air and unmet demands from air travelers for the purchase of goods and services while flying, Jean-Marcel not only obtained exclusive distribution rights from leading brands, but also scored a coup by adding Pan American World Airlines as our first airline customer in 1986. After significant transformation over the years, he led the company to its current form as the preferred inflight retail supplier and service provider to 27 of the leading airlines of the world. With his unwavering passion and extensive contact of networks, Jean-Marcel retains the uncanny ability to accurately predict future trends in the business. He leads from the front with ground-breaking ideas for customized crossover collaborations for many of our airline customers.
TONY DETTER   |   Managing Director
Tony has been the Managing Director of the ISG Group for more than 9 years and was previously VP Marketing and Account Director within the group. His experience includes more than 25 years within the specialty retailing and consulting industries beginning with nearly 10 years with retail giant Toys R’ Us, and he has consulted with many startups and rapidly-expanding service companies. He is also a member of the “International Who’s Who of Professionals”, the “Emerald Who’s Who For Executives and Professionals”, and a Board Member of the Asia Pacific Travel Retail Association (APTRA) as well as its current Treasurer. Tony is based in Hong Kong.
KAREN DURBAN-VILLEVAL   |   Director Europe & Africa
Karen joined ISG in 2014 and brings great experience in inflight retail thanks to the 15 years at Aeroboutique Inflight Retail and then Dutyfly Solutions in France. She has handled different responsibilities relating to marketing, commercial, purchasing, logistics, IT and business development in that time. Karen's role is now to manage all of ISG’s European and Russian contracts. Apart from her dedication to the inflight retail business, Karen enjoys spending her free time with family, sailing in the summer and skiing in winter. She is based in ISG’s Paris office.